Money Back Guarantee

We want you to be completely happy with your purchase from Happy Guys. That’s why we offer a 30-Day Money-Back Guarantee—no stress, no hassle.

Try Us, Risk-Free

If you're not 100% satisfied with your order, you can request a return within 30 days of receiving your item. Whether you're unsure if our product is right for you or simply changed your mind, we’re here to help.

How It Works

To qualify for a full refund:

  • Your item must be unused, unopened, and in the same condition you received it
  • It must be in the original packaging, with any tags or safety seals intact.
  • You must provide proof of purchase (such as your order confirmation or receipt).

Simply email us at hello@happyguys.co.uk to start your return. If eligible, we’ll send you a prepaid return label and instructions on how to send it back.

⚠️ Important: Returns sent without contacting us first will not be accepted.

What’s Not Covered

While we want to make things right for every customer, there are a few exceptions to our money-back guarantee:

  • Opened CBD extracts or consumables (for hygiene and safety reasons)

  • Personal care items that have been opened or used

  • Custom or made-to-order products

  • Perishables, flammable items, and gift cards

  • Sale items are final and cannot be refunded

If your item falls into one of these categories and you're unhappy, still reach out—we’ll do our best to make things right.

Damaged or Incorrect Orders?

If your item arrives damaged, defective, or you received the wrong product, let us know immediately at hello@happyguys.co.uk with photos, and we’ll sort it out right away.

Refund Process

Once we receive and inspect your return:

  • If approved, your refund will be processed to your original payment method.

  • Please allow a few business days for your bank or payment provider to complete the transaction.

Exchanges

If you’d prefer to swap your product rather than get a refund, you’re welcome to do so. Just follow the return process, and once approved, you can place a new order.

Our Commitment

We stand by the quality of our products and the integrity of our customer service. If something’s not right, we’ll do everything we can to fix it—even if it doesn’t fall neatly within our policy.

Still have questions? Drop us a line at hello@happyguys.co.uk — we’re here to help.