Frequently Asked Questions

Your most common questions — answered with good vibes and straight facts.

CBD Questions

What is CBD?

CBD (short for cannabidiol) is one of over a hundred naturally occurring compounds found in the cannabis plant. Unlike THC, CBD is non-psychoactive, meaning it won’t get you high — but it can still help you feel good in all the right ways.

Is CBD legal?

Yes — CBD is legal in the UK as long as the product contains less than 0.2% THC and is derived from an approved industrial hemp strain. All our products meet UK and EU guidelines, and we work hard to stay compliant and safe.

⚠️ If you're outside the UK, please check your local laws before placing an order.

How can CBD help me?

CBD interacts with your body’s endocannabinoid system — a complex network that helps regulate things like pain, mood, sleep, stress, inflammation, and more.

People use CBD for a range of reasons, including:

Daily stress + anxiety Sleep support
Chronic pain + inflammation
Post-workout recovery
General mood and wellness
Support during chemotherapy or other medical treatments*

*As always, speak to a healthcare professional before using CBD if you are pregnant, breastfeeding, or taking medication.

Are your products lab tested?

Yes! You can see our lab results here.

Will your products get me high?

Nope. Our products are non-psychoactive and contain less than 0.2% THC, well within legal limits. You’ll feel calm, clear, and collected — not high or stoned.

That said, many people experience something called the entourage effect: a natural synergy between cannabinoids, terpenes, and flavonoids that enhances the benefits of CBD. It’s a body-mind kind of “high” — but not the kind that makes you paranoid or stuck to the couch.

What’s the difference between CBD, CBG, and other cannabinoids?

Great question! CBD is the most popular non-psychoactive cannabinoid, but it’s not the only one with benefits.

CBG: Often called the “mother cannabinoid”, CBG may support focus, mood, and gut health.

CBN: Known for promoting deep sleep and relaxation.

CBC: Believed to have anti-inflammatory and pain-relieving properties.

Our products feature a full spectrum of cannabinoids to give you the best nature has to offer.

What is the entourage effect?

The entourage effect is a fancy name for something very natural — the way all the different compounds in the cannabis plant work better together. When CBD is combined with other cannabinoids like CBG, terpenes, and flavonoids, the effects are often amplified and more effective than CBD alone.

It’s synergy — nature’s remix.

Will I pass a drug test if I use your CBD products?

While our products contain less than 0.2% THC, using full-spectrum CBD products can still result in a positive drug test, especially with regular or high-dose use. Drug tests are typically designed to detect THC and its metabolites, not CBD — but trace amounts of THC can accumulate in your system over time.

If you're subject to drug testing (e.g. for work, sports, or legal reasons), we recommend speaking to your employer or choosing a broad-spectrum or THC-free CBD product instead — and always reviewing lab results before use.

Shipping Questions

When will my order be dispatched?

Orders placed before 12 PM GMT (midday) on weekdays are usually dispatched the same day. Orders placed after 12 PM or over the weekend will be processed the next working day. If we miss the same day dispatch, get in touch for a refund on your shipping costs.

What are your opening hours?

We are in the office Monday to Friday between 9 AM – 5 PM GMT. Orders are not processed or shipped on weekends or UK public holidays.

Will I receive tracking information?

Yes. As soon as your order is on its way, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery. This is usually directly from Royal Mail - so make sure to check your inbox for an email from them.

Some orders are dispatched in multiple packages so you may receive more than one tracking number.

If you have not received your tracking number please email us at hello@happyguys.co.uk and we'll get back to you.

Do you use drop shipping for some items?

Yes. Some of our products are shipped directly from partner warehouses, which may take an extra 1–2 business days to dispatch. If your order contains a mix of in-stock and drop-shipped items, they may arrive separately—but you’ll only pay for shipping once.

Do you ship internationally?

We do! We offer Royal Mail International Tracked shipping to countries where CBD is legal. If your country supports CBD imports, we’ll do our best to get your order to you safely.

Are there any customs fees or taxes on international orders?

Some countries may apply VAT, import taxes, or customs duties when your order arrives. These charges are set by your country’s customs office and are the customer’s responsibility.

We recommend checking your local import laws before placing an order to avoid unexpected charges.